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Microsoft Edits Black Person Out of Ad; Everyone Offended

By Jim Edwards | Aug 25, 2009

This is what racism in advertising looks like: Microsoft photoshopped a black man out of one of its ads targeting the Polish market (image below). Is this racist against black people or the Polish? Or both? You decide!

Microsoft prepared two web sites touting its IT infrastructure software, one in English and one in Polish. The English one featured the usual politically correct rainbow coalition of smiling everymen: A white woman, a black man and an Asian man.

The Polish site, however, featured a badly edited white man’s head sitting on top of the shirt collar of the man who was black in the English ad. (Here’s the English-language version of the site. Here’s the Polish-language version.)

Microsoft apologized, and has already started a witchhunt internal inquiry to figure out who needs to be fired.

Hat tip to Endgadget.

Jim Edwards, a former managing editor of Adweek, has covered drug marketing at Brandweek for four years, and is a former Knight-Bagehot fellow at Columbia University's business and journalism schools. Follow him on Twitter or send him an email.

BNET User Analysis

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    A visitor took exception to MultiCultClassics’ observation on the racial/ethnic makeup of the judges for The Big Ad Gig. But it is worth noting that a major sponsor of the event is Microsoft. MultiCultClassics originally defended the company during the recent Polish Photoshop® scandal. Maybe the support was premature, as the judging...

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  •  
    1

    incog

    08/26/09 | Report as spam

    RE: Microsoft Edits Black Person Out of Ad; Everyone Offended

    There's no excuse for bad Photoshop. With all the money Microsoft has, they could have just taken two pictures, jeez.

    I wouldn't call it racism, though.

  •  
    2

    Tim Acheson

    08/26/09 | Report as spam

    RE: Microsoft Edits Black Person Out of Ad; Everyone Offended

    This story has nothing to do with race. Any suggestion that this is racism is pure controversialist nonsense. This is not a news sort. It doesn't even warrant the effort it takes me to write this comment. Let's try to grow up.

    This is a simple case of substituting the face of one model for another because it looks better. This happens all the time. Photoshop is routinely used by large companies and small agencies alike to adapt promotional material in this way. You try to hire the right models to create the look you're going for, but in a large global company preferences will differ.

  •  
    3

    conlad

    08/26/09 | Report as spam

    RE: Microsoft Edits Black Person Out of Ad; Everyone Offended

    Just one comment:

    hahahahahahaha

    That's just fantastic. If you thought Microsoft had bad rep and was always criticized, wait for the new wave of jokes concerning 'Microsoft Photoshopping you out of the picture'.

  •  
    4

    BNET's Jim Edwards

    08/26/09 | Report as spam

    RE: Microsoft Edits Black Person Out of Ad; Everyone Offended

    @Tim: You're joking, right? Look at the man's hand. The black guy's hand was left on the white man's body!

  •  
    5

    vgellison

    08/26/09 | Report as spam

    RE: Microsoft Edits Black Person Out of Ad; Everyone Offended

    Definitely not racism. Is it possible that change of talent was based on a consumer insight? Consumer Insight should dictate the look and feel of advertising for a brand.

    And, yes, Microsoft has no excuse for the poor photoshop work.

  •  
    6

    seanclark

    08/27/09 | Report as spam

    RE: Microsoft Edits Black Person Out of Ad; Everyone Offended

    Racism no. Efficient stupidity yes.

    If time or cash was the issue, they should've just had the guy wear a pair of those glasses that have the mustache and nose attached and snapped off one more pic.

  •  
    7

    dorothyallan

    08/28/09 | Report as spam

    Relevance

    This has nothing to do with racism and everything to do with relevance in advertising - "know thy consumer". It happens all the time - this one just got called out given the typical rush to market made a gazzilion meaningless changes to get it just right... oooops

  •  
    8

    carolgirl51

    08/31/09 | Report as spam

    RE: Microsoft Edits Black Person Out of Ad; Everyone Offended

    That's funny! But an error is an error does not make it racism.

  •  
    9

    salgo

    09/09/09 | Report as spam

    A Racist Reification, or Where's a Hasidic Jew when you need one?

    Well, thank goodness the nasty, warped, and ignorant mindset with which racism colors (no pun intended) an individual's perception of social phenomena in a multi-racial society has finally been eradicated. After 391 years since the first slave ship arrived on the shores of the British colonies in 1618, americans have finally removed this dark stain from their country's history. I suppose it's time to remove all evidence from the amended US Constitution about slaves being counted as 3/5s of a person to insure that the Southern aristocracy would have added influence in the US House of Representatives 219 years ago. And while history is being revised so it will reflect the post-racial society in the usa now, all evidence of states' anti-miscegenation laws could be deleted since there's no point in taking up digital memory or warehouse space with all of that obsolete data. And the quaint classification used by the usa census in 1890 to identify mulattoes, quadroons, and octoroons simply adds needless complexity to such a distinguished national history. Some people may want to keep on record Louisiana's highly sophisticated system of racial classification, in which distinctions were made among griffs (offspring of black and mulatto) and sang-meles (a person with one sixty-fourth black ancestry), as well as many other fascinating nomenclatures, since that kind of knowledge can provide content for many hours of humorous conversation at a wine and cheese party on Mercer Island or in Mountain View. But with the President being an African-American man (or mulatto, if we want to be precise), then it's obvious to the world that racism has finally been defeated in the usa. My African American friends here in Tokyo are all making plans to return to the usa as soon as possible. Many have sent their resumes to Microsoft, Intel, Cisco, Google, and HP. They are expecting positive results regarding future employment opportunities since they have significant experience at Japanese IT companies and hold advanced degrees. Others who have been working in advertising at ADK and Hakuhodo are sending their resumes to the usa offices of Ogilvy & Mather, BBDO, McCann-Erickson, and Leo Burnett Worldwide. They too expect that their resumes will be eagerly received and a deluge of job offers will be sent to them. I'm sure they are right. After all, the ad in question is a local Polish matter, right? It doesn't have anything to do with racism. The Poles never had a system of plantation slavery using Africans as slave labor. So, maybe a Hasidic Jew should have been used in the middle photo of that ad. After all, the Poles do have a well-documented history of racism. But they have eradicated that stain from their history just as the usa has done with its African American population (you may interpret this clause as you wish), then it would be an attractive message to those progressive Poles who are proud that they don't suffer from the same racist attitudes that previous generations had. It's so wonderful living in a non-racist world. But one thing bothers me. I searched for 2 hours in an attempt to find the name of the ad agency that handled this account for Microsoft and it was not mentioned in the hundreds of posts and news articles I scanned (quickly looked through, a human technique for rapidly finding specific information). Nothing. No names, human or otherwise. While microsoft is of course guilty, the agency employees must have been complicit. Sure, in these tough times they wouldn't say, "We don't your contract if you want us to replace the black man with a white man because Poles can't identify with a black person. Besides, Poles know that all people of African heritage use Apple products anyway." But we are never told who the actual 'deciders' (sic) were in this anomalous incident occurring in a vector of the ad and IT worlds. We just read about Microsoft, a giant reification that is so large that it 'does' things just like human beings do, but its power and wealth are so great that it can withstand a blunder by its units of production as well as the units of production from a contracted service agency. This is what I really like. No accountability. It's OK to trash Microsoft because they are invincible. Just ask the EU's Competition Commission or the DOJ Anti-Trust Division. If Microsoft can prevail over the two highest authorities that have jurisdiction over their corporate practices, then it's safe to trash them. Trashing microsoft is one of my favorite hobbies as well. But microsoft is nothing but a name. It is incapable of planning an ad, hiring an agency, having meetings with the creatives, or buying ad space. People do that. But the only name I saw was that of a microsoft employee whose official title is Chef D'Affaire de Mea Culpa, or at least that's what my friend in Paris calls that position. It sounds about right to me. So, the guilty are protected, whether their sins are incompetence, racism, poor judgment, or just plain stupidity. I think I'll go back to the Sahara Desert and hang out with my Tuareg friends some more. At least if someone screws up, consequences are paid. It seems so much more human to live that way.

  •  
    10

    conlad

    09/10/09 | Report as spam

    RE: Microsoft Edits Black Person Out of Ad; Everyone Offended

    salgo, dude, use breaks! Structure a paragraph for god's sake. It's a real pain to try to follow all that text with no breaks or spaces in there.

  •  
    11

    salgo

    09/21/09 | Report as spam

    RE: Microsoft Edits Black Person Out of Ad; Everyone Offended

    OK, thank you very much for the reminder, Mr. Conlad. It is surprising to hear that someone actually read it, especially given the length and lack of organization. And, I was hoping to get a chance to correct my error in logic in the hypothetical situation in which the agency person turning down the microsoft account says, ". . . Besides, all Polish people know that people of African heritage never use Apple products, anyway." In other words, the agency man is telling the microsoft factotum that since Polish people know that people of African heritage only buy PCs with Windows, it makes no sense to edit the man of African heritage out of the photo. I guess the little hypothetical point about Poles knowing that people whose ancestors hail from Sub-Saharan Africa are loyal consumers of microsoft products is a bit far-fetched to make a very effective hypothetical scenario anyway. Just the same, it makes no sense to have a man of African heritage in a microsoft ad if one accepts the hypothetical statement that all people of African ancestry only buy Apple products. Because then it would definitely be a case of deceptive, and stupid, marketing. Or maybe I just concocted a stupid little scenario to try to illustrate the immense power and influence that microsoft has in the IT industry. (In this case, referring to microsoft as a corporate entity with immense power in an industry is a fairly accurate statement, since the members of an industry are its corporate producers).

    Giving people the benefit of the doubt, it's surely ludicrous to think that anyone would characterize all members of an entire ethnic or racial group as having similar personalities, beliefs, and consumer tastes, which is all the more reason to show a diversified group of people in an add regardless of where it runs. After all, isn't one of the principles of globalization an acknowledgment that we may come across people from all walks of life regardless of the country where a global corporation's ad runs. to n s smarter than that and know that to treat an entire racial or ethnic group as a monolithic entity is just wrong, right? one's eithnic or As it is, it makes no sense to have a man of African ancestry in the microsoft photo if the Polish people know that people of African heritage don't buy microsoft products anyway. I corrected it on my blog, but didn't see it at the time I uploaded it onto the BNet. Anyway, I guess you are the only person who read it. And I appreciate that very much and will plan my time more wisely so enough time will remain to organize and edit my writing properly.

    I'm sorry for the frustration it must have caused you if you read the entire comment, or even just half of it for that matter. It is a bit long even by my usual standard. I was in a hurry. My students are uncomfortable if I'm late for their classes. I will try to manage my time more efficiently. By the way, you might not want to read 'Last Exit from Brooklyn' by Hubert Selby. It has nothing to do with my own poor editing, but it would at least save you the trouble of wasting some time in which there is no punctuation for 200 plus pages. I can't remember if there were paragraphs or not. I read it a long time ago. It's a great way to become frustrated and ruin your eyes at the same time. Thanks again for your feedback and I will be more of considerate of others when uploading my writing. yours, sal

  •  
    12

    kimberg30

    10/16/09 | Report as spam

    RE: Microsoft Edits Black Person Out of Ad; Everyone Offended

    It would be interesting to delve into what was behind this change. Are Poles less concerned about being PC? Is the population of African Americans smaller in Poland? None of the posts explain much of this. Sure the Photoshop is ridiculous, but what's the motivating factor behind leaving the Asian guy in and taking out the black guy?

  •  
    13

    realjazz

    10/20/09 | Report as spam

    RE: Microsoft Edits Black Person Out of Ad; Everyone Offended

    Thanks to SALGO for the sane commentary regarding how easily
    we avoid the all so inconvenient issue of accountability. Yes the
    USA has elected a African-American i.e. mulatto man-a step that
    closes the loop on one part of Dr. King's Dream yet hardly erases
    history of legalized racism. The USA still has a great distance to go
    to confront these deeply rooted attitudes. At least in Poland their
    release from Communism has stimulated this dialogue to openly
    define thier objective to embrace all of their ethnic roots.

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