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Bank of America, JPMorgan Chase are too Late in Moving to Curb Overdraft Fees

By Alain Sherter | Sep 23, 2009

Two big U.S. banks are racing to get ahead of federal legislation cracking down on onerous overdraft fees.

Bank of America said last night that beginning Oct. 19 it won’t charge an overdraft fee if a customer overdraws his or her account by a total of less than $10 in one day. The company also will charge fees on no more than four items per day and — most important — require customers to opt in for overdraft protection, rather than automatically enrolling them. JPMorgan Chase announced this morning that it’s also revising its overdraft policy. The company is eliminating fees if a customer’s account is overdrawn by $5 or less and reducing the maximum number of overdraft items from six to three. It also will no longer charge overdraft fees for debit cards unless a customer signs up for the program.

Thing is, they’re too late. Overdraft bills are swiftly wending their way through Congress, and it’s highly likely they’ll make it into law.

In the House, Rep. Carolyn Maloney, D-N.Y., has proposed a bill that would extend the Truth in Lending Act to overdraft services, requiring banks to notify customers that an ATM withdrawal or other transaction will trigger a charge and allow them to cancel it. The measure would also prohibit lenders from delaying the posting of deposits to an account, or otherwise monkey around with the process, to maximize overdraft fees. In the Senate, Connecticut Democrat Chris Dodd said last week he plans to introduce a similar bill.

At a time when banks are widely loathed by the public, these bills are a political speeding bullet. For one, they’re reasonable. Neither Dodd nor Maloney are proposing to abolish all overdraft fees, which would switch off a major source of revenue for banks. Rather, they want to halt repeat overdrafts, force banks to inform customers when they risk incurring a fee and generally give consumers more control over their participation in these programs. For another, polls suggest the proposed changes are enormously popular.

Politically and in terms of public perception, the banks also did themselves no favors by hiking overdraft fees, which are up four percent this year, while many of their customers were hurting financially. The way overdraft programs are structured is also problematic. Some 68 percent of the fee revenue banks generate by charging people for overdrawing their accounts comes from five percent of customers, according to consulting firm Celent. These customers, who tend to be lower-income, pay an average of $1,610 a year in these charges.

As a result, no lawmaker will want to openly oppose such commonsensical changes, especially with mid-term elections coming up next year. That was clear when a law (also sponsored by Maloney) was passed in May curbing credit card fees, with overwhelming support in Congress.

Alain Sherter is an award-winning business journalist who has written for The Deal and Thomson Financial Media.

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  •  
    1

    debtgazette

    09/23/09 | Report as spam

    RE: Bank of America, JPMorgan Chase are too Late in Moving to Curb Overdraft Fees

    The legislation is coming, so basically the banks are seeing their cash cow about to be taken away so they?ve decided they might as well get some good PR out of the deal and announce that they are doing it themselves. They want to make it sound like their doing it out of some altruistic desire to help their customers, but as anyone who has dealt with the banks knows, that is never going to be the case. A quote from Wall Street comes to mind, as Gordon Gecko said ?Greed is good?.

    The getting rid of fees for small overdrafts is certainly a good thing, just don't fall for the banks PR spin that its out of a desire to help out people who are struggling. Go sell crazy someplace else, we're all stocked up here.

    Check out my blog on the easing of overdraft "policies" at....
    http://www.thedebtgazette.com/2009/09/banks-respond-to-criticism-by-easing-overdraft-fees/

  •  
    2

    Alain Sherter

    09/23/09 | Report as spam

    RE: Bank of America, JPMorgan Chase are too Late in Moving to Curb Overdraft Fees

    In defense of the financial industry, all companies--not just banks-- represent what they do as being in the interest of their customers. That's just good business. But banks have gone too far, certainly, in their use of overdraft fees, pay-day loans and other practices to drive revenue.

    Interestingly, some banks are already taking advantage of customer anger at high fees. Both ING Direct and USAA, for instance, offer free overdraft protection.

  •  
    3

    seanodread

    09/24/09 | Report as spam

    RE: Bank of America, JPMorgan Chase are too Late in Moving to Curb Overdraft Fees

    The anti-banking industry sentiment marches on...even when banks do the right thing. Consumers, community advocacy groups and politicians clammer for banks to provide expedited funds availability; provide easy access to credit; provide 24/7 banking access via ATM and online services; and provide fully staffed brick and mortar branches in multiple, convenient locations.
    Float times on funds have been compressed and interest rate margins are slim. How are banks expected to provide all these services without being profitable?
    Banks provide a service and deserve to be compensated to provide it.
    Consumers who do not properly use bank services should not be allowed to do so with impugnity.
    Is it your car manufacturer's responsibility that your car no longer works, because you forget to do oil changes and other maintenance?
    Life is full of choices and consequences. Let's stop pushing individual responsibility away from the individual.

  •  
    4

    Alain Sherter

    09/25/09 | Report as spam

    RE: Bank of America, JPMorgan Chase are too Late in Moving to Curb Overdraft Fees

    Seanodread--No one (sensible) is saying bank customers shouldn't be responsible for their financial affairs, nor that banks shouldn't be able to charge overdraft fees (as I noted, the proposed legislation only seeks to institute limits).

    And do you really want to be in the position of justifying certain business practices--eg, posting large checks to checking accounts first to raise the chances of an NSF fee, or charging 2,000% interest on a pay-day loan--by arguing that this is what banks must do to be profitable? As an aside, I'm old enough to remember when banks said that replacing tellers with ATMs would help them cut costs (that could be passed along to customers).

    Where you're absolutely right is that fees represent an important revenue stream for banks, and companies have to figure out how to offset their decline. The smart banks are already working out how to do that. Just an opinion, but I think the real problem is that bank biz models have distorted the economics of checking accts and other deposit businesses--too few customers pay too great a chunk of these fees, while most folks pay nothing. Beyond issues of fairness, that's not sustainable.

    I'll try to elaborate on what I'm driving at in a longer post.

  •  
    5

    Wiggles133

    09/30/09 | Report as spam

    RE: Bank of America, JPMorgan Chase are too Late in Moving to Curb Overdraft Fees

    I believe that financial institutions should be able to charge fees for irresponsible behavior but I also believe that customers should have the option to select that overdrawing from ATMs not be allowed on an account.
    If I go to the ATM to make a cash withdrawal and that will make my account go negative, I do not want the cash. If the withdrawal doesn't take the account negative but the ATM Fee will, I don't want the cash.

    My daughter overdrew her account over a holiday weekend, taking out 2 cash withdrawals. By the time we got a letter in the mail telling us she was overdrawn, she owed over $400 in fees. For two $20 withdrawals. No, the bank did not forgive any of the fees. No, we did not have an option to set her account to stop allowing withdrawals that took the account negative.
    No, we could not close the account until the $400 fee was paid, so it continued to accrue a daily negative balance fee. She had to cash in a CD (meant to pay for college tuition) to pay the fees.

    Should a financial institution be able to collect 10 times the amount of money that was overdrawn? I say no.

  •  
    6

    Alain Sherter

    10/07/09 | Report as spam

    RE: Bank of America, JPMorgan Chase are too Late in Moving to Curb Overdraft Fees

    Wiggles133--The charges your daughter incurred are the kind consumer advocates and lawmakers want to eliminate. Those fees end up gouging decent customers, not deterring irresponsible behavior. Banks also can easily inform customers at the time they're overdrawing their accounts that they risk incurring a fee.

    Alain

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