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Starbucks Via 'Better than Most Instant Coffee,' But ...

By Bryan Corliss | Mar 5, 2009

March 4 was the launch date for Starbucks‘ new Via instant coffee, so, curious, I strolled over to my neighborhood Starbucks in the Seattle suburb where I live — only to have the barista tell me that only select Seattle-area stores had Via in stock. The rest of the region won’t get it for another couple weeks, he said.

But from what I can gather online, initial reaction to the new Via is generally favorable. It might not be great coffee, but it’s pretty good for instant, most early tasters seem to be saying. Here’s an overview:

The Chicago Sun-Times
said most tasters were “lukewarm” about it. One woman elaborated, saying: “It didn’t taste very fresh. It didn’t have a strong coffee flavor. It was kind of watery.”

A blogger at ChicagoExaminer.com, who describes herself as a one-cup-a-day coffee drinker, was more upbeat. “I like it!!” she enthused. “It tastes pretty close to a cup of coffee to me.”

At the Chicago Tribune, a tasting panel that included a restaurant critic praised Via, calling it “surprisingly bold and complex,” “nice and strong tasting but a little thin,” “totally acceptable, especially if I were in a rush,” and “really good if a little on the burned side.”

At Fast Company, tasters actually preferred instant Via to regular brewed Starbucks: “Tasters raved about its flavor (’balanced, not bitter’), texture (’by far the smoothest’), and aroma (’smells like fancy coffee’). And one called it – irony alert! – ‘better than the coffee you buy in Starbucks.’”

And at WalletPop.com, reviews were mixed, with one taster calling it “as good as ’slightly stale regular coffee … not too bad, better than most instant coffee, which typically tastes like hot water with coffee flavoring. Starbucks instant tastes like real coffee, albeit slightly stale real coffee.’”

Meanwhile, here in the Coffee Capital, Seattle Weekly found a staffer who actually drinks instant coffee regularly (infidel). His take: “marginally superior to Folger’s or Taster’s Choice. A little rounder and more full-bodied. But somehow also manages to be more bitter and burnt-tasting.”

But at roughly a dollar a cup, it also manages to be “over 10 times the price of other instants, which come in at closer to 8 cents a cup,” the taster complained. As a result, he’s going to stick with “my mountain-grown, fill-it-to-the-rim, best-part-of-waking-up, coffee crystals.”

Bryan Corliss has been a business journalist for almost two decades, and has won national awards for reporting on topics as varied as agriculture and aerospace. He most recently was at Washington CEO magazine in Seattle, where he wrote a weekly online newsletter tracking the Pacific Northwest economy.

BNET User Analysis

Web Buzz:
  • Starbucks Via stirring discontent

    MSNBC - 10 days 23 hours 2 minutes ago

    Starbucks instant coffee was always going to be a tough sell. That's why the company spent years developing it and months preparing its frontline employees (aka baristas) for the Sept. 29 launch of Via, three-packs of instant that go for $2.95. "We took a lot of time with it because we knew it could undermine the company if we didn't do it...

  • More Instant News from Starbucks

    BNET Food - 279 days 13 hours 14 minutes ago

    Chicago and Seattle will be the first test markets for Starbucks' new Via instant coffee. The company said today that it plans to start test-marketing its instant coffee in those cities on March 3, with the goal of rolling them out nationwide in the fall. CEO Howard Schultz went on CNBC this afternoon to pump the instant coffee strategy. "It's...

  • Via Brews Discontent

    BusinessWeek - 12 days 12 hours 51 minutes ago

    To enter the world's $21 billion instant coffee market, Starbucks has rolled out its biggest-ever product launch, selling Via with employee pep rallies, taste tests, and national advertising. But some baristas and customers think the hard sell is too much

  • The war over an instant

    Reuters - 171 days 15 hours 21 minutes ago

    There’s a point in every Star Wars film when the good guy inevitably turns to his buddies and says, “I’ve got a bad feeling about this,” right before all the big explosions begin. One canonly imagine that is what Nescafe was thinking when they saw Starbucks’ VIA instant coffee mix arrive inChicago, Seattle and London. After...

  • Will Starbucks' Via Be An Instant Success?

    - 265 days 14 hours 6 minutes ago

    Starbucks Corp. unveiled its newest drink Tuesday: a cup of instant coffee served up for about $1 a cup. For now, the chain is offering Via instant coffee in stores in Chicago and its home base of Seattle -- and online. It will be rolled out nationally in the fall

Links from the Web Buzz:
 

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