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Buffalo Wild Wings Prospers by Focus on Regular Guys

May 13th, 2008 @ 10:12 am

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Tags: Buffalo Wild Wings Inc., Brand, Restaurant, Branding, Marketing, Dan Mitchell

What explains the success of Buffalo Wild Wings, the 500-unit restaurant chain that recently reported an 18 percent gain in first-quarter profits?

Buffalo Wild Wings logoMaybe it’s the fact that the Minneapolis-based company “stays true to wings, beer and sports,” as Kathy Benning, Buffalo Wild Wings’ senior vice president of marketing and brand development, put it in February to Fast Casual, a foodservice magazine.

Benning used the phrase “wings, beer and sports” twice in the short interview, where she also extolled the benefits of “Boneless Thursdays” – when the restaurants serve chicken wings sans bones, which leads me to wonder: How many people simply order a bowl and eat them with a spoon, like cereal? Don’t chicken wings have bones for a reason?

In any case, the secret to BWW’s success seems to be its unapologetic effort to appeal to America’s regular guys (and gals, but mostly guys.) The first restaurant was opened 25 years ago near Ohio State University’s campus. Serving campuses has remained a key strategy ever since, especially when the chain enters a new area.

“College campuses provide the opportunity to establish your brand and restaurant name among a distinctive target audience of young adults that can be seen as influential driving forces,” Benning said.

The company ties itself into local sports scenes with fervor. In a recent conference call with analysts, CEO Sally Smith ticked off a slew of such programs, including sponsorships of fantasy football leagues and local sports teams. It also buys its way onto music festivals and other events that are aimed squarely at middle Americans.

“Trust successes and remain true to your brand through consistent messaging,” Benning told Fast Casual. In other words, keep saying “wings, beer and sports,” and the baseball-capped legions will come.

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  • LisaEveritt05/13/08 Report as spam
    1

    Boneless wings in a bowl, with a spoon

    That way you wouldn't miss even a molecule of greasy, meaty goodness. Genius!

    The BWW near me is loud, often crowded, hires servers who are on the clueless side, and really costs a lot for what you get. We like the tiny place around the corner where they fry everything (cauliflower, cheese, fish, Snickers bars) and where they're so friendly that the whole crew -- including the guy manning the fryer -- comes out front to say thanks.

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Dan Mitchell

Dan Mitchell has spent the past 20 years writing and editing for newspapers, magazines, and Web publications. Currently, he writes the What's Online column for the Saturday business section of the New York Times. He has also written for the Chicago Tribune, the Minneapolis Star-Tribune, National Public Radio, Business 2.0, and Wired. more »

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