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Google Wave Needs Facebook Know-How

By Erik Sherman | Sep 14, 2009

Facebook is one of those web properties that people love to speculate should be in play, and who else to buy but Google? Forgetting for a moment that this is unlikely ever to happen, it would be a smart move for Google, but not for the “positioning” reasons you might think. No, Google needs Facebook because it knows how to do something that Google will have to learn.

To understand the context, I’d refer you to Danny Sullivan’s piece about hitting Gmail’s storage limit. He’s looking at the issue of how much email is nothing more than a waste of bytes, in addition to considering whether Google is setting false expectations of never needing to delete messages. But I took something a little different from his post: Just what is Google letting itself in for with Wave?

From the descriptions that are out, like the one by my colleague Michael Hickins, Wave is a collaboration tool that blurs the differences among word processing, spreadsheet, and slide presentation documents; email; real-time chat, and broadcast web conferencing. If this isn’t an invitation to bloat, I don’t know what would be. The problem is that although real-time pondering and discussion is useful, it can also be long-winded and tends to get condensed into the eventual email or document. If everyone in a business is keeping everything and shifting to the web from phone or in-person conversations, then data is going to multiple at a rate that makes today’s race for bigger hard drives seem like nothing.

Cloud storage? That’s fine, but that eventually must translate into real hardware. This is all going to cost money as expectations drive continuing expansion. But just as importantly, it’s going to require an understanding of the operational issues that come up because the minute Google starts rolling this out, it has the potential to explode in scale. And that’s why Facebook would be incredibly useful at the moment. Although not perfect by any means, the company does understand the virtual logistics of keeping a ballooning amount of data more or less moving along. In fact, if you consider that users can attach multimedia documents or links to posts, then the relevance seems even clearer.

Image via stock.xchng user timobalk, site standard license.

Erik Sherman is a freelance journalist whose work has appeared in Newsweek, the New York Times Magazine, Technology Review, the Financial Times, Chief Executive, and other publications. Follow him on Twitter.

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  •  
    1

    conlad

    09/15/09 | Report as spam

    RE: Google Wave Needs Facebook Know-How

    Agreed. The Facebook expertise would really be helpful to the Wave guys. And not only in the storage and management aspects.

    Facebook is incredibly easy and quick to use. Wave must aim to something like that to be succesful, so that instead of moving around photos and comments, people move and work around information.

  •  
    2

    ErikSherman

    09/15/09 | Report as spam

    RE: Google Wave Needs Facebook Know-How

    I wonder if Google can get the simplicity. Sometimes it seems to, like with its search page. But everything else seems clumsy in comparison. I wonder if we'll be seeing more of a brain drain from Apple into Google.

  •  
    3

    ntijerino

    09/15/09 | Report as spam

    RE: Google Wave Needs Facebook Know-How

    Right, because Google has no experience with large data sets. Just because Facebook uses Hadoop, which is based on Google technology, to manage their large data sets doesn't mean that Google knows anything about what Facebook is doing. Oh wait, yes it does.

  •  
    4

    ErikSherman

    09/16/09 | Report as spam

    RE: Google Wave Needs Facebook Know-How

    If it were just handling large data sets, that would be fine. But it's about doing everything in real time, including understanding and satisfying customer expectations. Delivering search results when you already have the massive indexes is a completely different problem from having little to no control over what data is moving, particularly when it all has to be close to real-time.

  •  
    5

    eb379

    09/18/09 | Report as spam

    RE: Google Wave Needs Facebook Know-How

    There's a number of issues that you seem to be addressing in
    this article.

    Firstly does Google need Facebook's know-how. You seem to be
    suggesting that Google requires facebook's know-how in order
    to run a real-time system that isn't search. Apart from ntijerino's
    well made point, you seem to have missed the fact that Google
    has experience in this through running their own social
    networking site, Orkut. Though it may not be on quite the same
    scale as Facebook, it certainly requires a similar skill set. In
    addition, many of googles products do require real-time data
    movement to the same degree as facebook (which doesn't
    actually move that much real-time data unless you count it's
    live feed 'you have 3 more posts' as really 'live' or real time). So
    all in all, facebook seems like a pretty silly and arbitrary
    company to bring into this discussion. The scale of data
    movement that Google wave requires is far beyond the scale of
    anything Facebook has done before. Yes Googles set
    themselves up for a challenge, but its not like they haven't done
    that before and I'm sure they'll rise to it admirably.

    Your second point about real-time discussion and pondering
    being long-winded and getting condensed into a single
    document is valid for current methods of communications yes.
    However, our current model of real time discussion is a one
    person talks the other listens and then they swap (certainly all
    chat clients use this), character by character transmission is
    much more real time than this mode and aims to improve the
    efficiency of such real-time chats. Whether it will work is
    another question and I have some reservations about it. Finally,
    condensing real-time discussion into a single document is
    something that Wave provides for.

    Your point about cloud computing is a general one, not
    specifically a Google one. Can the world afford to store all of its
    data electronically requires an in depth discussion that I
    wouldn't be able to do justice in a post. I should point out
    however, that the advantage of wave is that it represents a
    single point of storage, rather than having everyone copying
    images, multimedia etc. onto their email server - potentially
    reducing rather than increasing storage bloat.

  •  
    6

    ErikSherman

    09/18/09 | Report as spam

    RE: Google Wave Needs Facebook Know-How

    eb379, Orkut isn't a similar skill set because it's nowhere near the scale, and that's the issue. Yes, Wave has the potential, if it gets popular enough, to dwarf what Facebook needs, which is another way of putting the same issue. It's usefulness will come, if it does, through widespread adoption in an organization (even a virtual, ad hoc organization). That means it's going to need to hit the ground running and the infrastructure and management needs could be immense. I'm not saying that Google can't learn how, but it will have to learn quickly, and, as importantly, learn to think differently in some fundamental areas.

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