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iPhone: Let the Good Times … Stop

July 11th, 2008 @ 2:08 pm

2 Comments

Tags: Apple Inc., Apple iPhone, Digital Music, Digital Media, Retail, Personal Technology, Consumer Electronics, Erik Sherman

Wormy AppleWhen the first iPhone came out, there were problems galore with people getting their systems activated. So you’d think that after looking clumsy, Apple would make sure it got things right this time. But they didn’t. There are various reports of problems already hitting the blogosphere, like Bijan Sabet waiting for hours and still being unable to activate a 2.0 model. Engadget reports that the iTunes activation servers went down.

In related news, those updating their first-gen iPhone to 2.0 are also getting caught in the activation shuffle, leaving some with bricked iPhones. In our test case, the activation servers came back up after about 45 minutes just long enough to get 2.0 running on our first-gen iPhone, but not all have been so lucky.

And all this mess is after some people had been waiting since Thursday afternoon.

These problems aren’t just limited to the US, or to Apple’s partner carriers either. Ars writer Iljitsch van Beijnum is still waiting in line at a Telefónica store in Madrid, despite being physically inside the store for at least an hour and a half now. Iljitsch also pointed us to a post by iPhoneclub.nl that reports T-Mobile stores in the Netherlands are turning customers away because the activation system is down. And, according to TUAW, Apple retail stores have lost connectivity with the iTunes activation system as well.

Because the problem is happening with multiple carriers, you can’t blame anyone other than Apple, and that’s a shame. Here’s a company that stakes its brand not just on being cool, but on being friendly to users. So much for Steve Jobs thinking that the iPhone could be a new computing platform. Or maybe he’s assuming that the race to the top is to give people a worse experience than Vista does. It’s fine to have a faithful following, but it’s not enough to be hot in high tech - you have to be good, as well. The last thing you want a customer to have is an unpleasant surprise.

Wormy Apple image via Flickr user Yogi, CC 2.0

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  • Tai Chi Bear07/14/08 Report as spam
    1

    I was stunned

    To see how badly prepared were Rogers (the canadian cellular provider for the IPhone) and Apple for this new release. Either they did not learn their lesson the first time or the monopoly of the product and provider itself makes them not care. Either way, it show a sorry state of business when they don't need to care about customer satisfaction anymore.

    I myself, already being a Rogers customer, could not get the new IPhone because they would only "activate" new accounts on the first day. What is going on in this world when loyalty to a brand or product gets you punished. I was floored when I learned that. This is not how you conduct business. I am reconsidering getting the IPhone right now (I did not feel the need to line up for hours and I erroniously thought Apple and Rogers would be ready this time). I might get the new Samsung model instead. I will be happy to drop Rogers for ignoring their customer base the way they did. I guess time will tell.

    Fool me once, shame on you, fool me twice, shame on me. I will not be shamed.



    TCB

  • mohities07/14/08 Report as spam
    2

    RE: iPhone: Let the Good Times … Stop

    I heard this news, and it really took me to surprise. This news must have pose a dent in the brand image of Apple.

    Thanks&Regards,
    Mohit Kumar
    http://mohit-financial.blogspot.com

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Erik Sherman

Erik Sherman is a freelance writer, author, and photographer. He's been in or written about the technology industry for longer than he'll admit, but does take time out to write about other subjects, like food. "Will blog to hear his own thoughts" to such a degree that he maintains five blogs on top of the work he does on BNET as well as magazine articles, books, the select corporate or ghosted assignment, and plays. more »

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