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Delta Starts Consolidating Regional Carriers

By Brett Snyder | Feb 16, 2009

Delta has announced that it is going to start combining parts of its three wholly-owned regional carriers. This didn’t get much press, but it’s an important move.

Customer service and ramp workers from Comair, Mesaba, and Compass (the latter two acquired via the Northwest merger) will be put into one company unimaginatively called Regional Handling Services. The other parts of those airlines will continue to operate separately, but you have to wonder if this is a precursor to more consolidation.

Delta has long had contracts with more regional carriers than one would think humanly possible, but the addition of Northwest and its contract carriers pushed this to the level of absurdity. You can now find Delta putting their name on planes operated by Comair, Atlantic Southeast, SkyWest, Pinnacle, Freedom, Chautauqua, Shuttle America, Mesaba, and Compass. With three of those being wholly-owned, you would think that some consolidation would be worthwhile.

Not only will they be able to gain some efficiencies on the management side, but more importantly they’ll be able to give more consistency to those passengers who deal with these employees when they fly. Having one company with one set of policies should be able to give a bit more sanity to the airport environment, if it’s done right.

There shouldn’t be much overlap between these carriers except where Comair used to handle Delta flights and Mesaba or Compass handled Northwest flights. (I’m not even sure if such a station exists.) So job loss on the front line will be minimal.  In return, it should help make things run more smoothly.

In addition to writing BNET's travel industry blog, Brett Snyder also pens the award-winning consumer travel blog, Cranky Flier. You can follow him on Twitter under the name crankyflier.

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  •  
    1

    ABblows

    02/17/09 | Report as spam

    RE: Delta Starts Consolidating Regional Carriers

    Job loss will be minimal.. In VPS, 34 of the most professional agents in the industry are losing their jobs to Mesaba which is willing to pay $8.65 an hour for the privilege of starting over with them. We did a terrific job for Delta in VPS since 1982 and bottom feeding Mesaba is awarded the bid because they are owned by Delta. Bon voyage customer service in VPS.

  •  
    2

    brett snyder

    02/17/09 | Report as spam

    RE: Delta Starts Consolidating Regional Carriers

    @ABblows - Do you work for Delta or another third party operator?

  •  
    3

    ABblows

    02/17/09 | Report as spam

    RE: Delta Starts Consolidating Regional Carriers

    ASA actually. Delta employees will be next mark my words. In about 2 years when the media has forgotten the Delta/Northwest pre-merger promises.

  •  
    4

    brett snyder

    02/17/09 | Report as spam

    RE: Delta Starts Consolidating Regional Carriers

    @ABblows - That may be true that Delta employees are next, but that probably would have happened regardless of whether they combine the regional customer service agents into one group or not.

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