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Why Phone Stores Are Getting It Wrong

A new J.D. Power report gives wireless phone stores poor grades in customer satisfaction. Chief complaint: employees don't know the technology they're selling.... Continued »

BNET Retail Insights

Love the Phone, Hate the Phone Store

Americans love their wireless gadgets but say the process of buying a phone and service plan is bad and getting worse, J.D. Power finds in its 2008 Wireless Retail Sales Satisfaction Study.
MediaPost’s Marketing Daily reports that wireless retail customer satisfaction at carrier-owned stores has dropped every year since 2005. In May 2008, the industry scored […]

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Lisa Everitt

A Denver-based business writer, Lisa Everitt is a veteran of daily and weekly newspapers and trade magazines, including The Natural Foods Merchandiser, Rocky Mountain News, Inter@ctive Week, San Francisco Business Times, and the Peninsula Times Tribune. more »

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BNET Retail provides daily industry news coverage and insights for managers and executives about the key players in the consumer retail industry. In addition to detailed company profiles, we bring you critical analysis on new alliances and partnerships, new products, mergers and acquisitions, labor and cost management, investments and deal flow, and a host of other important business issues.

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