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Why Phone Stores Are Getting It Wrong
A new J.D. Power report gives wireless phone stores poor grades in customer satisfaction. Chief complaint: employees don't know the technology they're selling.... Continued »
BNET Retail Insights
Love the Phone, Hate the Phone Store
Americans love their wireless gadgets but say the process of buying a phone and service plan is bad and getting worse, J.D. Power finds in its 2008 Wireless Retail Sales Satisfaction Study.
MediaPost’s Marketing Daily reports that wireless retail customer satisfaction at carrier-owned stores has dropped every year since 2005. In May 2008, the industry scored […]
Retail Articles
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Craigslist Sues EBay and Alleges Corporate Spy Plan
By Eric Auchard SAN FRANCISCO (Reuters UK) - Online classifieds leader Craigslist.com filed a countersuit on Tuesday against business rival eBay (EBAY), alleging eBay had used its minority stake in Craigslist to steal corporate trade secrets. In a lawsuit filed in California Superior Court in San...
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Asda Shows Strong Growth
By Rachel Sanderson LONDON (Reuters UK) - Wal-Mart Stores (WMT) said on Tuesday Asda had delivered a strong first quarter thanks to an increase in customer traffic driven by lower prices and discount campaigns. Like-for-like sales excluding petrol and stripping out an early Easter and...
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Stock Futures Lower on Banks, Wal-Mart
By Kristina Cooke NEW YORK (Reuters) - Stock index futures fell on Tuesday after Oppenheimer & Co slashed its price targets on a number of brokerages and on concern about Wal-Mart Stores Inc's (WMT) outlook. A number of Federal Reserve speakers will be...
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Wal-Mart Profit Up, But Shares Fall
NEW YORK (Reuters) - Wal-Mart Stores Inc (WMT), the world's largest retailer, reported a 7 percent rise in quarterly profit on Tuesday as discounts drew U.S. shoppers looking for bargains on necessities like food and pharmacy items. While Wal-Mart said the...
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Liz Claiborne Reports Net Loss
NEW YORK (Reuters) - Clothing maker Liz Claiborne Inc (LIZ) reported a quarterly net loss on Tuesday, versus a year-earlier profit, hurt by expenses related to exiting some brands and operations that are now discontinued. The company, whose brands include Juicy Couture, Kate...
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Wal-Mart Quarterly Profit Rises
NEW YORK (Reuters) - Wal-Mart Stores Inc (WMT), the world's largest retailer, reported higher quarterly profit on Tuesday as discounts drew U.S. shoppers looking for bargains on necessities like food and pharmacy items. Net income rose to $3.02 billion, or 76 cents per...
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Babcock Says Outlook Positive
LONDON (Reuters UK) - British support services company Babcock International Group (BAB) reported on Tuesday a 53 percent rise in annual profit and said the outlook for the year was positive. The biggest supplier of services to the Royal Navy posted adjusted pretax profit of...
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Woolworths Buys $57m Stake in Pub Owner
Australia's biggest grocer Woolworths Ltd bought a strategic stake in pub owner Australian Leisure and Entertainment Property Group (ALE) for $57 million in cash.Woolworths paid Hedley Leisure & Property Trust (HLG) $3.34 per security for the 19.9 per cent interest in ALE, the Sydney-headquartered supermarket company said in a...
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AnnTaylor Shares Jump on Raised Forecast
By Martinne Geller NEW YORK (Reuters) - AnnTaylor Stores Corp (ANN) raised its first-quarter earnings forecast on Monday, citing lower inventories and improvement at its LOFT chain, sending shares of the women's clothing retailer up 11.5 percent. But the company expressed caution about...
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So You Want to Negotiate with Wal-Mart
Wal-Mart is the kind of partner-distributor that can put your products on the map, not to mention in the black. But if you are lucky enough to land an agreement with the world's largest retailer, your work is only beginning. Now you have to negotiate terms, The...
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Circuit City opens books to Blockbuster and Icahn
Circuit City will let Blockbuster conduct due diligence for a possible takeover deal, having received a letter of commitment from the rental giant's largest shareholder, US billionaire Carl Icahn. In the letter, Icahn writes he is ready to buy the electronics retailer in case Blockbuster fails to raise sufficient...
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Marks & Spencer's Rose Faces Tougher Challenge
By Rachel Sanderson and Laurence Fletcher LONDON (Reuters UK) - Stuart Rose, chief executive of retailer Marks and Spencer (MKS), will face tough questions when he takes to the stage at the company's annual results event on May 20. In past years he's experienced a level...
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Circuit City to Open Its Books to Blockbuster
By Karen Jacobs ATLANTA (Reuters) - Circuit City Stores Inc (CC) on Friday reversed course and said it would open its books to suitor Blockbuster Inc (BBI) and the movie-rental company's largest shareholder, billionaire investor Carl Icahn. The electronics chain also said Goldman...
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Hunter Strikes Back at Tesco in Garden Centre War
LONDON (Reuters UK) - Scotland's richest man struck back against a move by Tesco to strengthen its grip on Dobbies Garden Centres (DGC), seeking a court order to block a planned rights issue that could dilute his stake. Dobbies said on Friday that Tom Hunter's West...
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MySpace partners with Yahoo!, eBay and Twitter for ?data availability’
MySpace is announcing a ?data availability’ initiative that will see users able to share their MySpace data across a series of partner sites, including Yahoo!, eBay, Twitter and Photobucket. Although the move does not represent full data portability, with MySpace a member of the Data Portability...
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MySpace to share data with Yahoo!, eBay, Twitter and more
MySpace is partnering with sites including Yahoo!, eBay, Twitter and Photobucket to share its data across the different networks. The 'data availability' initiative is the social network's first step in supporting full data portability, which uses open source standards to allow free sharing and use of different data and...
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MySpace to Let Users Share Profile Across the Net
By Kenneth Li NEW YORK (Reuters) - News Corp's (NWSa) MySpace social network will let users choose to share their public profile information, such as pictures, videos, and text, across the Web to spread its service beyond its own borders. At launch, the...
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Teen Shopping Buoys Same-store Sales
By Alexandria Sage LOS ANGELES (Reuters) - Teen retailers in the United States proved a bright spot in April, as young men and women bucked the recent consumer saving trend affecting the apparel industry to shop and spend as the weather warmed up....
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Shoppers Went For Bargains in April Rebound
By Justin Grant NEW YORK (Reuters) - Retail sales rebounded in April after the worst March in 13 years, as warmer weather boosted demand for spring and summer apparel, while most discounters shined as cash-strapped consumers hunted for bargains. April sales at U.S....
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Best Buy Enters Europe With Carphone Retail Venture
By Kate Holton LONDON (Reuters UK) - U.S.-based Best Buy (BBY), the world's biggest electronics retailer, is to pay $2.1 billion (1 billion pounds) for half of Carphone Warehouse Group's (CPW) retail business to take on the European consumer electricals market. The deal creates a joint...
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Top Companies
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- Target Corp. $63.3B
- Wal-Mart Stores Inc. $12.7B
- Home Depot Inc. $4.3B
- Target Corp. $2.8B
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- CVS Corp. $2.6B
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BNET Industry Analyst Profiles
Lisa Everitt
A Denver-based business writer, Lisa Everitt is a veteran of daily and weekly newspapers and trade magazines, including The Natural Foods Merchandiser, Rocky Mountain News, Inter@ctive Week, San Francisco Business Times, and the Peninsula Times Tribune. more »
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BNET Retail provides daily industry news coverage and insights for managers and executives about the key players in the consumer retail industry. In addition to detailed company profiles, we bring you critical analysis on new alliances and partnerships, new products, mergers and acquisitions, labor and cost management, investments and deal flow, and a host of other important business issues.