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Think a Lot of People are Using Wifi In the Air? Think Again

By Brett Snyder | Nov 24, 2009

In the past, airborne wireless usage numbers have been tough to come by. Wifi provider Row 44 has been more forthcoming than AirCell, but Row 44 has such a small footprint right now that it’s not necessarily indicative of broader numbers. Virgin America has said it’s seeing good usage, but you would expect that on an airline that targets the Silicon Valley crowd. Now, we’re getting some numbers from AirCell that indicate what most have thought - usage isn’t good.

Runway Girl Mary Kirby has the scoop, and it looks like there’s an average of 6 internet users per flight on AirCell-equipped aircraft. No wonder they’re doing these sponsored wifi deals these days. They just need to get people using the product and making it free will hopefully help them with that.

Here’s how the math works. AirCell now says it’s serving about 100,000 users a week. That sounds like a lot of people until you break it down. That’s 14,286 people per day and there are currently 623 airplanes with AirCell service. That means 23 users per day.

Runway Girl’s source suggests that these aircraft fly an average of four flights per day, and that would mean 6 people per flight. But that may be overstating it. Sure, American’s 767s flying across the country only fly a couple flights a day, but the hundreds of MD-80s with this service may fly more than that. Regardless of what the actual number is, the reality is that it’s pretty tiny.

I look forward to seeing how this settles out. People clearly aren’t going in droves to pay for wifi, but will they log on when it’s free? Eventually, they’ll find the right mix here to make for a good business, but it’s going to take some experimenting.

In addition to writing BNET's travel industry blog, Brett Snyder also pens the award-winning consumer travel blog, Cranky Flier. You can follow him on Twitter under the name crankyflier.

BNET User Analysis

Web Buzz:
  • Row 44 strikes Wi-Fi deal with Southwest Airlines

    LA Times - 10 days 20 hours 3 minutes ago

    Row 44 of Westlake Village has landed a contract with Southwest Airlines to provide Wi-Fi service on the airline’s fleet of more than 540 planes. It is a tremendous boost for the small, 25-employee firm, which had been in a testing phase with Southwest since last year. Southwest said it would begin installing Row 44’s equipment in the second...

  • Will this petition slow Southwest's plan for fleet-wide Wi-Fi?

    Flightglobal - 224 days 1 hour 12 minutes ago

    This may not come as a surprise to those of you who, like me, have been following the drama that has played out at the Federal Communications Commission (FCC) concerning Row 44's application for authority to provide aeronautical-mobile satellite service (AMSS) in the Ku-band. ViaSat on 27 June formally petitioned the agency to d eny it's...

  • Ads On a Plane: Free Wi-Fi Coming to Airlines

    Mashable - 125 days 5 hours 40 minutes ago

    Mobile media company JiWire and satellite broadband provider Row 44 are teaming up to deliver an in-flight Wi-Fi system that will come to you for free via advertising support. Southwest and Alaska Airlines have already begun to test the new service, which will make it possible for advertisers to target the coveted “business traveler”...

  • Business Confidence Grows in Britain

    BusinessWeek - 246 days 8 hours 48 minutes ago

    Britain's businesses feel more confident about their prospects than at any other time in the past 12 months, figures to be published today reveal, providing further evidence of improving sentiment in the economy as the slowdown at least bottoms out. Lloyds Banking Group's (LLOY.L) monthly "Business Barometer" shows that business confidence...

  • Southwest To Offer Fleetwide Internet

    Aviation Week - 172 days 10 hours 44 minutes ago

    Southwest today formally announced a plan to offer inflight Internet across its entire fleet. The carrier has been trialing a satellite-based system developed by Row 44 on four aircraft since February. This program will now proceed toward certifying the connectivity system for both Next Generation and Classic Boeing 737s, and roll out is planned...

 
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    wanderingaramean.com

    11/24/09 | Report as spam

    RE: Think a Lot of People are Using Wifi In the Air? Think Again

    Everyone is loving these numbers, self included.

    The really worrisome part to me is that I don't think the system is able to really handle the load when lots of people are using the service. At least that has been my recent experience with gogo on Virgin America where it was free and more than six customers were definitely logged on. If it folds under load then they're in even worse shape.

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